Online Forms

Credit Application Form

Return Authorization/Warranty Form Form

FAQ

Turn Around time on Web orders:

All In-Stock Web Orders will be available for pick up from our Monticello location within 1 hour of ordering. For Truck Delivery, orders need to be placed by 3pm EST to ensure they will be delivered the following business day. Any orders sent via UPS will be shipped same day. Orders placed on Friday, Saturday or Sunday will be delivered Monday. For expedited turn-around, please call (800) 660-4455.

Return Policy:

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Initiate a Return Authorization (RGA) or Submit Warranty Claim
You can initiate create a return or warranty claim online by signing in or by filling out the form (here). Someone from Schmidt's Wholesale will contact you within 24 hours of your request.

No Restocking Fee for 30 Days
Schmidt's Wholesale, Inc. accepts stock item returns up to 30 days with no restocking fee. Between 31 and 90 days of receipt, returns are subject to a 20% restocking fee, and returns from 91 days to 1 year are subject to a 30% restocking fee. Products may only be returned for up to one year from the date of purchase.

Non-Returnable Items
A small number of items that we sell are labeled as "Non-Returnable". These special-order items are not eligible for our standard return policy described on this page. We do not accept returns or cancellations on these items once the order is placed. However, the manufacturer's warranty still applies to these items. If you require assistance with a Non-Returnable Item, please contact our customer service team.

Ordering the Wrong Products
Please use our online return tool to initiate RGA. If you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost. You can also call or email Customer Service to set up the return for you. The products must be returned in new and unused condition in the original packaging. The RGA form must be included in the box. The customer is responsible for all shipping charges associated with the return or exchange. There will be no restocking fee if you exchange the item by placing a new order or if you return the item within 30 days of receipt. After 30 days, a restocking fee will be applied.

Received Defective Products
Schmidt's Wholesale, Inc. must be notified of defective products within 30 days of receipt. Please use our online return tool to initiate the RGA and Warranty Claim. You can also call or email Customer Service to set up the return for you. Once your receive a response from Customer Service, please return the defective product immediately in the same box it was received in with the original packaging (be sure to include all pages of the RGA form). For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when we receive your return). If you do not place a new order, we will ship your new items after we receive your return. Schmidt's Wholesale, Inc. will pay the shipping cost associated with the replacement. There will be no restocking fee if you set up a return or replacement within 30 days of receipt. After 30 days, a restocking fee will be applied.

Replacing Items Under Manufacturer Warranty
Schmidt's Wholesale, Inc. honors all manufacturer warranties for our products. If you are experiencing an issue with a product purchased through Schmidt's Wholesale, Inc. that is still covered by a valid manufacturer's warranty, please contact a Customer Service Representative or initiate a claim using online return tool. Schmidt's Wholesale, Inc. will advise you of the next steps for getting your replacement as fast as possible. In some cases, this will require you to troubleshoot the issue with the manufacturer directly to obtain a case or claim number. Because of the nature of warranty claims, this process can sometimes take several business days. We will do everything we can to minimize the wait and resolve your issue.

In many cases, larger items that are malfunctioning will not be eligible for a whole unit exchange; examples include boilers, water heaters, and air conditioning units. Warranty policies for such items typically cover parts only and labor costs are rarely covered. Most manufacturer warranties will allow for replacement only. Items are generally not eligible to return for credit. Customers are responsible for the shipping costs to send the warranty item back to us and Schmidt's Wholesale, Inc. will pay the shipping costs to send out the replacement.

Received a Damaged Package
If a damaged package is left at your door, please contact us immediately using our online return tool to initiate a RGA. You can also call or email  Customer Service to set up the return for you. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All returned products must be unused and in the original packaging. The RGA form must be included in the box. There will be no restocking fee if you set up a return or replacement within 30 days of receipt. After 30 days, a restocking fee will be applied.

Received Incorrect Products (Not What You Ordered)
It is rare that Schmidt's Wholesale, Inc. sends out the wrong products, as we double check every order. However, if you receive an incorrect product, you must notify Schmidt's Wholesale, Inc. within 24 hours of delivery by using our online return tool initiate a RGA. You can also call or email Customer Service to set up the return for you. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All products must be returned in new and unused condition in the original packaging. The RGA form must be included in the box. There will be no restocking fee for the first 30 days. After 30 days, a restocking fee will be applied to the return.

Freight Packages − Please Inspect Upon Delivery
Please inspect all freight packages carefully before signing for them. If a package looks damaged in any way as a result of the shipping process, please do not sign for it. Refuse delivery and contact Schmidt's Wholesale, Inc. immediately with a description of the damage. We will begin a claim so that we can send a new product to you right away. If you are unsure whether the shipment looks damaged or not, please inspect it further and open it in front of the driver before signing that it has been received. It is your right as a customer to 10 minutes of the driver's time in order to fully inspect any packages. In the event that you notice concealed damages after the driver has left, you must notify Schmidt's Wholesale, Inc. within 24 hours of receipt.

All Other Returns
All returns that don't fit into one of these categories are eligible for return within 1 year of receipt of the product. There will be no restocking fee if your return is set up within 30 days of receiving the product. After 30 days, a restocking fee will be applied to the return. Please use our online return tool to initiate a RGA. You can also call or email Customer Service to set up the return for you. All items must be returned in their original packaging and your RGA form must be included in the box.

Return Procedure

  • Use our online return tool to initiate a RGA or call customer service at (800) 660-4455.
    • Your RGA form MUST be included in the return package.
    • Pack the item(s) securely in the original product packaging.
    • Include all paperwork, parts, and accessories.
    • All returned items must be brand new, unused and in their original packaging.
    • Do not write on or place shipping labels directly on manufacturer packaging.
    • Returned items will be inspected upon arrival.
  • Send the return package to the address listed on your RGA.
  • The return package can be sent using the carrier of your choice. Keep the tracking number to monitor delivery status.
  • You can expect a refund in the same form of payment originally used for the purchase within 3-5 business days of our receipt of the returned items.

Changing Your Order Before It Has Shipped
We are able to make changes to orders that have not yet been shipped if you contact us immediately after placing the order; please be prepared with your order number. At Schmidt's Wholesale, Inc., we work hard to ship orders as quickly as possible, and your order could ship within a few hours of being placed. Unfortunately, we are unable to make any changes to an order once it has left our warehouse.

Cancellations
Schmidt's Wholesale, Inc. must be notified of all cancellations by phone. Orders can only be cancelled before they have shipped. If you wish to cancel an order that has already shipped, you will need to set up a return and send the material back with an RGA form. You can initiate a return using our online return tool or calling customer service. The customer is responsible for the initial shipping charges for the order and the shipping charges associated with the return. Special Order items cannot be cancelled or returned.

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Shipping terms defined:

Tracking UPS Shipments
Once an order has shipped, you will receive an e-mail with the tracking number(s) of your package(s) if sent via UPS. To track a UPS shipment, click here.

Tracking Truck Shipments
Local customers can utilize our next day delivery service by selecting "Truck" during check-out. If you have any questions on your delivery, please call (845) 794-5900 and ask for Dispatch.

Our Delivery Options

  • UPS Ground
  • UPS Next Day Air
  • UPS 2nd Day Air
  • Pick-up Monticello (150 Jefferson Street, Monticello, NY 12701)
  • Pick-up Florida (18 Industrial Drive, Florida, NY 10921
  • Truck (for customers within Orange, Rockland, Sullivan and Ulster Counties, NY orders will be delivered the following business day, if items are in stock)

Expedited Orders
Orders placed for in-stock items with expedited shipping (2nd Day Air, Next Day Air) before 3:00pm EST will be shipped the day they are placed. Expedited orders placed after 3:00pm EST will be shipped the following business day.

Inspecting Your Orders
When an order is delivered, please be sure to inspect your package using the guidelines below:

  1. Examine both the packaging and the material inside to ensure there are no physical damages. *
  2. The material received matches your packing slip.
  3. If your material has arrived damaged via truck, please note all damages on the delivery receipt and refuse the delivery.
  4. All truck deliveries are curbside deliveries unless otherwise noted.

Note: Damaged units MUST be reported within 24 Hours of receipt. Please contact us XXXXX
* If you find minimal damage that will not affect the way the unit operates, you can make a note on the delivery receipt and accept the delivery.

Inventory and Lead Times
Inventory is subject to change as orders are processed throughout the day. If your order contains both in stock and out of stock items, those available will ship first. When the remainder of the order comes in, it will ship separately. This does not affect shipping costs.

Shipping Information Entry
UPS does not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.
Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If UPS or our truck cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package Schmidt's Wholesale and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to Schmidt's Wholesale, a customer decides not to re-ship, the order will be subject to standard return policies including restocking fees.

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Payment methods:

Schmidt's Wholesale Inc., allows you to make payments using a variety of methods including: Check, Cash, American Express, Discover, Visa and MasterCard. All credit cards must have a US billing address. Online/Web payments will be coming soon...

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Support:

Schmidt's Wholesale Inc. stocks over 200,000 different products. Not all items are listed on our site. Our knowledgeable staff is always willing to help you find what you need and answer any questions you might have. For questions, issues or changes to an order, please call (800) 660-4455.

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Privacy Policy

At Schmidt's Wholesale, Inc., we are committed to protecting the privacy of our customers and our customers' businesses. We understand that you may have concerns about privacy while shopping on the Internet and would like to ensure that you understand the security, protection, and privacy of information we guarantee.

Personal Information
When you make a purchase on Schmidt's Wholesale, Inc., you are asked to provide the information necessary to fulfill and track your order including your name, address, phone number, and e-mail address. For purposes of billing, you need to provide your credit card number, type, expiration date, and security code to avoid fraudulent use. To ship your order, we also need the name, address and phone number of the intended recipient(s). You can shop with confidence that billing and personal information is only transmitted through secure servers and will never be shared with any other party.

Customer Accounts
You may create an account through Schmidt's Wholesale, Inc. at any time by providing your e-mail address and creating a unique access password, which will allow some of your information to be safely stored for future orders. Creating an account allows you to save time at checkout, set your ordering preferences, easily refer back to past orders, adjust your personal information and change your e-mail subscription settings. You are not required to create an account to visit Schmidt's Wholesale, Inc.. If you wish to unsubscribe from future communications you can click on the 'Unsubscribe' link within any e-newsletter.

How will my information be used?
We do not sell or give your information to other companies to use in their marketing strategies, but it may be used in the following ways:

  • Schedule deliveries of merchandise that you purchase online
  • Create an online account for you at Schmidt's Wholesale, Inc.
  • Bill your credit card for your purchases
  • Confirm and track your orders
  • Respond to your customer service inquiries
  • E-mail newsletters and specials that you have requested

Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for and statistical reporting and is not shared with anybody else.

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Terms of Use

The use of this site is governed by the policies, terms and conditions set forth below. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Schmidt's Wholesale, Inc. indicates acceptance of these terms and conditions. Schmidt's Wholesale, Inc. reserves the right to make changes to this site and the Terms of Use at any time.

Transactional or Relationship Messages
By placing an order on this site, you agree to receive e-mail that facilitates an agreed-upon transaction or updates a customer in an existing business relationship.

Limits on Use of Site Content
This site is owned and operated by Schmidt's Wholesale, Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images are the sole property of Schmidt's Wholesale, Inc. All audio and video clips are the sole property of Schmidt's Wholesale, Inc. or their respective content providers. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from Schmidt's Wholesale, Inc.

Disclaimer and Limitation of Liability as to Products Sold
All Schmidt's Wholesale, Inc. products are guaranteed against defects for 30 days from the date of delivery. Except as expressly stated herein, Schmidt's Wholesale, Inc. makes no representations or warranties, either express or implied, of any kind with respect to products sold on the site. In no event shall Schmidt's Wholesale, Inc., its managers, partners, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Schmidt's Wholesale, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or with the incorrect information. Schmidt's Wholesale, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Schmidt's Wholesale, Inc. shall immediately issue a credit to your credit card account in the amount of the charge.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Schmidt's Wholesale, Inc. is not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Schmidt's Wholesale, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed over $5000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Sales Tax
Schmidt's Wholesale, Inc. shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

Jurisdiction and Venue
You agree that any legal action brought against Schmidt's Wholesale, Inc. shall be governed by the laws of the State of New York. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on Schmidt's Wholesale, Inc. shall be an appropriate federal or state court located in Sullivan County, New York.

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